If you are the winner of a physical or virtual prize one admin will contact you through the email attached to your account in order to proceed to the delivery of the prize. Make sure you introduce your real email so we can contact you.

Yes, GamersWalk is a global platform!

You can watch it in the home, in the store or inside a box. Soon there will be more ways of getting prizes, you should pay attention to the store section!

Prizes have a control and processing protocol that depends on wether it is virtual or phisical. A platform administrator will get in touch with you to indicate the steps to be taken to receive the prize and inform you about the shiping time.

- A same user can not redeem more than once the same prize within a year. In addition, each user can redeem a prize from the store per month and can not get more than one million GamerCoins prize or more per year. - The prizes redeemed in the platform, as well as those received through any virtual and / or physical prize draw method, can only be exchanged for one month after the notification is received. Once this period has passed, the prizes will lose their validity and will be considered as not being accepted by the user. - The prizes exchanged in the platform can only be received one month after the exchange has been made. Once this period has passed this prizes will lose their validity and wil be considered as not being accepted by the user. -In the case of physical prizes, GamersWalk does not assume the cost of customs, which must be paid by the user. These costs vary in each country and according to the real value of the prize obtained. -In the case of not having the necessary stock, a prize of similar value will be offered as an alternative.