Welcome to our support center. Here you can find some useful information about the platform
Equipments and powers
The raffles during live broadcasts on the GAMERSWALK platform are carried out with a proprietary tool that generates the winners automatically and randomly. For the participation in live raffles, it is necessary to fulfill the conditions specified in each retransmission prior to the start of the raffle tool. The possible conditions that are facilitated to activate the live raffle tool are: Selection among subscribers in Twitch. Selection among followers in Twitch. Selection among brotherhood members in GAMERSWALK. When executing a live draw, all or none of the previously mentioned conditions can be selected. IMPORTANT: In case of not selecting a specific condition, the draw will take place among all users with active login on the platform during the retransmission. For this, the same user will have to select the option to participate in the draw at a time established on the screen at the time of executing the same.
Delivery and Prize Request during live raffles at GAMERSWALK
All the winners of the live draws either for the delivery of a virtual prize and / or physical must resort to the page "My Character" -> Panel -> Awards. Once the prize has been requested, an automatic ticket will be generated that will reach the prizes department responsible for carrying out the management and the corresponding delivery.
Deadlines and areas for awarding prizes during live raffles at GAMERSWALK
There is a maximum period of 1 month from the date of acquisition of the prize during a live draw at GAMERSWALK. In case of not making the request for the prize during the period of 1 month since its acquisition, said prize will be considered void. The raffles of physical prizes in direct of GAMERSWALK are of spanish scope, unless expressly indicative of the opposite previous to the realization of the own raffle. In the event that the winner does not meet the conditions established during the live participation of a draw for physical prize, GAMERSWALK reserves the right to manage said prize, which may be considered void.
Reservations and limitations
It will be understood, by way of example, but not limiting, that fraud occurs, when the alleged use of independent applications created solely for the participation in raffles, the realization of an abuse of queries to the server and all those behaviors that may result abusive and / or malicious. The verification of any of these circumstances during the draw will entail the automatic disqualification of the participant, as well as the loss of the prize if it has been granted. GAMERSWALK is exempt from any liability in the event of any error in the data provided by the winners themselves that prevents their identification. Likewise, it is not responsible for any loss, damage, theft or any other circumstance not attributable to GAMERSWALK that may affect the sending of the prizes. GAMERSWALK reserves the right to take legal action against those persons who perform any type of act likely to be considered manipulation or falsification of the draw. GAMERSWALK excludes any liability for damages of any nature that may be due to the temporary lack of availability or continuity of the operation of the services through which it participates in the promotion, to the defraud of the utility that the users may have attributed to the same, and in particular, although not exclusively, to the failures in the access to the different pages and sending of participation responses through the Internet. GAMERSWALK reserves the right to make changes that result in the successful conclusion of the draw when there is just cause or force majeure reasons that prevent it from being completed in the manner in which these rules are collected. GAMERSWALK reserves the right to postpone or extend the period of the draw, as well as the power to interpret these legal bases. Likewise, GAMERSWALK will be exempt from any liability if any of the cases mentioned occur, as well as any responsibility for the damages that may be caused during the enjoyment of the prize.
The personal data of the participants will be incorporated into the GAMERSWALK files. S.L, with the purpose of enabling the proper organization of the draw, the development of commercial actions and the offer and contracting of related products and services, by any means of communication, including SMS and email. Participants can exercise their rights of access, rectification, cancellation and opposition by communicating in writing to the person in charge of the File in Calle Ícaro, 2 - 15172 - Perillo (Oleiros - A Coruña).